Exchange and Refund Policy



If you want to return or exchange your order for any reason, we're here to help! We offer returns or exchanges within 14 days of your purchase. You can return your product in exchange for a credit, a replacement product or a refund from the means of payment used during your purchase.

Our policy lasts 14 days. If more than 14 days have passed since your purchase, unfortunately we cannot offer refunds or exchanges.


Any return of goods must first be communicated with the staff of Nafa – Educational Tools Inc. ( If the return conditions are met by the customer, the staff will generate an authorization number. To be authorized, any return of merchandise must be accompanied by an authorization number and proof of purchase.




Other non-returnable items:

* Gift cards

* Chew Collar


Products supplied by Nafa – Educational Tools Inc. are new and guaranteed to be free from defects. However, we cannot guarantee that product descriptions, product images or any other content comprising this site is accurate, complete, current or error-free.

If it happens that upon receipt, a product is damaged or does not correspond to the product that had been ordered, Nafa – educational tools Inc. undertakes to exchange or refund it, provided that the product is returned. in its original packaging, accompanied by the delivery note, a copy of the invoice and within the prescribed time * following the delivery date.

Products that show no defect must be returned in their original packaging and accompanied by the delivery slip and a copy of the invoice. Restocking fees of 15% to 50% of the refunded merchandise may be applied depending on the condition of the products.

The shipping costs associated with returning your item are your responsibility. They are not refundable. If you receive a refund, the cost of return shipping will be deducted.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item valued over $75, we recommend using a trackable shipping service or insuring your shipment. We do not guarantee that we will receive the returned item.

For any other need relating to an exchange or return that goes beyond the scope of this policy, you must contact Nafa – Educational Tools Inc. customer service (







My story

I am Naminata, the founder of Nafa - educational tools. My journey towards the creation of this company began with a personal and painful observation: the learning difficulties of my daughter, Maëly. When Maëly was 2 years old, I noticed language problems that manifested as difficulties in pronunciation, in answering age-appropriate questions, in structuring her sentences and in clearly expressing her needs, ideas and emotions. At the time, the specialists I consulted in France didn't really take these signs seriously, but my instinct as a mother pushed me to dig deeper.

It was when I arrived in Canada, three years later, that I decided to consult again. This time, the specialists confirmed my suspicions: Maëly suffered from a developmental language disorder (DDL). A cluster of specific learning disabilities was also diagnosed, including dyslexia, dysorthographia and dyscalculia, as well as non-hyperactivity attention deficit disorder and dyspraxia.

Creation of NAFA - Educational tools

These discoveries awakened in me a fierce determination to help my daughter. Faced with this reality, I immersed myself body and soul in the search for tools and strategies that could help Maëly develop her potential. I went through articles, books, videos and participated in conferences on the subject, even integrating groups of parents living the same situation as me.

I also worked closely with the education professionals who followed Maëly, to design an individualized intervention plan to meet her needs. I also made sure teachers understood her challenges and made reasonable accommodations in the classroom.

It is from this personal and educational journey that Nafa - educational tools was born. I dream of a world where every child, regardless of their challenges, has access to educational tools that help them develop their full potential.

My vision for the brand

Nafa is more than just a business for me, it's a mission. It is a project fueled by passion, dedication and love. I am driven by a deep desire to make a positive difference in children's lives and provide them with opportunities that will help them grow, learn and feel fulfilled.

My engagement

Dear parents, who may be going through the same situation, know that I am by your side. My commitment to you and your children is unwavering. I am here to offer you fun educational solutions, adapted to everyone, so that each child can flourish, shine and realize their full potential. Join me on this exciting journey and together, let's create a future where every child is celebrated, encouraged and supported in their unique learning. Because taking care of the development of our children is a mission that nourishes my heart and my soul.